JEWELLERY TERMS & CONDITIONS
RETURNS & REFUNDS
We hope you are very happy with your jewellery and every care will be taken so that you receive your jewellery safely. If there has been damage caused in transit then please contact us with 14 calendar days of receiving your order at info@candicemorris.com.
​
If you change your mind then please contact us within 14 calendar days so that we can organise a return and refund or an exchange.
​
Return postage costs can only be refunded if the item is faulty. Items are classed as faulty if they are received damaged. Items damaged as a result of general wear and tear, neglect or misuse are not considered to be faulty.
We strongly recommend that you return your jewellery using tracked delivery. Jewellery is only insured in transit when using Royal Mail's Special Delivery Service. Any other method is at your own risk and we will be unable to refund items lost in transit where they are not insured in transit.
We regret that we cannot offer refunds on earrings for health and safety reasons.
DELIVERY INFORMATION
Orders will be sent by Royal Mail Special Delivery as standard. This service guarantees delivery by 1pm the day after dispatch and requires a signature on delivery. There is no delivery charge for UK orders over £50.
​
Please contact us if you require international delivery on: info@candicemorris.com
HALLMARKING
In the UK, any person that deals in precious metals must display a Hallmarking Act 1973 notice as approved by the British Hallmarking Council.
CARING FOR YOUR JEWELLERY
Sterling silver jewellery can tarnish over time with wear, this occurs naturally. Please see the following guidelines for taking care to protect your jewellery.
Store your jewellery in a cool, dry location.
Keep jewellery away from extreme temperatures, humidity and direct sunlight. Store each piece separately to prevent scratching.
Sterling Silver can become damaged by chemicals and cosmetic substances such as perfume, so always wear your jewellery after you’ve sprayed your perfume.
We recommend removal of jewellery before swimming, sleeping, showering and undertaking any manual or domestic work to keep it shiny for longer.
To avoid tarnishing, we recommend the use of a silver polishing cloth to clean any residue and to bring back shine. For more advanced tarnishing, use warm, soapy water, rinse and gently polish with a soft cloth.
Jewellery can become damaged by chemical and cosmetic substances such as moisturisers, household cleaning products, hairspray and deodorant. Try to stop your silver jewellery from coming into contact with these products where you can.